When you list an item for auction on eBay, you may get an inquiry e-mail from a prospective buyer, and you should respond quickly and professionally. Buyers can ask you a question about your item by clicking the Ask a Question link on the listing page, which can generate an automatic e-mail addressed to you through eBay's e-mail system.
Sellers who take the time to write a short, considerate reply that includes a greeting and a thank-you for writing make more money.
To respond, the safest way is to go to your My eBay Messages page. This way, you won't get sucked into responding to a spammer who's impersonating an eBay e-mail just to confirm that your e-mail address is live. That said, respond quickly, clearly, and politely and (should you feel like it) give a little sales pitch. You can remind the soon-to-be buyer that you can package several items in one box to save on shipping costs. And why not use this opportunity to point out other listings you have that may also interest the writer? That's good customer service as well as good marketing.
Your note can be brief and straightforward. Make sure you note addresses the question in a respectful and personable manner. Writing a note like this doesn't take long. Also, putting your website or eBay store URL in your signature is a great way to get new customers to view your personal Web site or blog.
If you subscribe to eBay's Selling Manager Pro, you can customize and set your stock e-mails to your buyers.
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Source:http://www.dummies.com/how-to/content/responding-to-an-ebay-buyers-initial-inquiry.html
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