Finding help in NetSuite when you need answers is easy; support comes in many forms, from field-level help, to the NetSuite Help Center itself, to connecting with other users.
To get information about any field: Click the name for a pop-up of field-level help.
To go to the Help Center: Click Help in the upper-right corner to display context-sensitive help, enter search terms, display PDF guides for print, watch introductory videos (Quick Looks), and more.
To contact NetSuite Support: Click the Support tab menu on any NetSuite screen.
To connect with other users: Visit the NetSuite Community at https://usergroup.netsuite.com.
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Source:http://www.dummies.com/how-to/content/getting-netsuite-help-and-support.html
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