When planning for a Microsoft Office 365 implementation, the best communication is clear, transparent, and all-inclusive. Everyone in the organization has ideas and an opinion. By garnering as many thoughts and as much brainpower (crowd sourcing) as possible, the organization will accomplish two clear objectives.
The first is that you will shed light on problems, issues, and risks early and often and can adjust early in the process rather than down the road when it is too late. The second big win an organization achieves involves ownership and engagement. In order for a project to be successful, you need for the users to be engaged and take ownership of the solution.
Microsoft has taken great effort to make the adoption of Office 365 as painless as possible but, in the end, it will still be a change. It can be argued that it is a change for the better in moving to Office 365 and taking advantage of all the cloud has to offer, but any change at all involves discomfort, apprehension, and stress.
Having a good communication plan keeps everyone in the loop and feeling a part of the process. When you effect change at a grassroots level and let the wave of adoption swell up from great user experiences, then the organization as a whole wins.
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Source:http://www.dummies.com/how-to/content/communication-planning-for-an-office-365-implement.html
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