How to Take Complete Reservations for Your Bed & Breakfast

You need to gather essential information when taking guest reservations for your bed & breakfast by phone, and you’d be surprised how easy it is to forget the basics. To cover all the bases, begin by taking down the following information:

• Date reservation taken and who took the reservation

  
  



• Guest name(s), address, telephone (day, evening, cell), and e-mail

  
  



• Arrival and departure dates (confirm number of nights)

  
  



• Room selected and special add-ons

  
  



• Reason for visiting the area and whether this is a special occasion

  
  



• Referral source (how they originally found you)

  
  



• Credit card number, expiration, 3 digits on back (4 digits on front of AMEX)

  
  

Wrap things up by

• Confirming the rate plus tax and any additional charges

  
  



• Reviewing policies (especially deposit and cancellation policies) and check-in time (ask for approximate arrival time)

  
  



• Noting any dietary restrictions or allergies

  
  



• Offering to make reservations for dining, events, tours, and so on

  
  



• * Telling guest the next step such as a follow-up confirmation by e-mail

  
  

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