How to File an Insurance Claim with FedEx

When you file a claim with FedEx for damaged or lost eBay merchandise, you have 15 business days to make your claim. (This extra time sure helps out when a package is delivered to your house and you’re out of town.) FedEx processes all Concealed Loss and Damage claims within five to seven days after receiving all the paperwork and information.

Remember to keep all packaging, along with the item, in case FedEx wants to inspect the damage.

You can make your FedEx claim in a couple of ways:

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  By fax: You can download a PDF claim form with instructions. Fill out the form and fax it to the number on the form.

  
  


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  Online: Fill out the online claim form on a secure server.

  
  

  You must have a FedEx login to begin your claim. You still have to mail or fax your supporting documentation. When you file online, you can also choose to receive e-mail updates from FedEx regarding your claim (good idea).

  
  

Remember that the claim payment will be sent to the seller, so it’s up to the seller to make restitution with the buyer. As the seller, you should refund the money as soon as the claim is approved.

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Source:http://www.dummies.com/how-to/content/how-to-file-an-insurance-claim-with-fedex.html